A item that needs to be improved on soon

A bug is a problem which impairs or prevents the functions of a product.

Service Issue requesting change

Epics group together bugs, stories, and tasks to show the progress of a larger initiative

Reporting an incident from a Client of EMAC inc

Requesting new capability or software from Emac inc

Investigating and reporting the root cause of multiple incidents.

Requesting help from an internal Emac employee

Requesting help that requires a Emac manager or Emac board approval.

A user story is the smallest unit of work that needs to be done.

A subtask is a piece of work that is required to complete a task.

Customer Support Ticket (can link to op)

A task represents work that needs to be done.